Member Services Coordinator

Full-Time - 8:00 am-4:00 pm, Monday-Friday
Benefits: Health Insurance Allowance, Paid Time Off, Paid Holidays
$20 per hour + PTO

About us

LAWRENCE BOARD OF REALTORS®
We are a membership-based organization supporting professionals in the real estate industry. Our members include real estate companies, managing brokers, real estate agents, and affiliated business partners.

Summary:

The Member Services Coordinator (MSC) is a vital staff member of the Lawrence Board of REALTORS® (LBOR) and will present a friendly, professional, and positive demeanor, be detail-oriented, and balance multiple priorities. The MSC will assist members and guests by providing accurate and timely solutions to inquiries across a range of topics, including association-provided industry systems, tools, and technology services.

Key Responsibilities:

• Member Relations and Support - Act as a liaison between the Association and its Members, responding to inquiries via phone, email, and in person to provide a valuable service and resolve issues.
• Membership Management - Maintain member records in the Association's CRM, National REALTOR® Database System (M1), and related online platforms with 100% accuracy.
• Dues Processing and Invoicing - Accurate and timely handling of membership applications and the ongoing management of invoicing and payment processing.
• Membership Onboarding - Organize and oversee new member onboarding and the New Member Orientation program.
• Membership Communications - Perform website updates, publish to social media, and conduct routine member communications to grow Member knowledge and increase Member engagement.
• Committee Liaison - Support select committees by assisting volunteer leaders with meeting preparation and organization, and act on Committee initiatives.
• Event Planning and Coordination - Help plan, coordinate, and execute LBOR events and REALTOR® Foundation fundraisers.
• Document the organization’s progress toward national core standards requirements.

Required Skills:

• Communication and interpersonal skills - strong ability to communicate clearly and effectively with a variety of people.
• Customer service skills with a focus on providing excellent service and building positive relationships.
• Effective time management skills with the ability to multitask and handle competing priorities.
• Technical Proficiency - Experience with Microsoft Office 365 and other PC data management tools.
• High school or equivalent education level.

Preferred Skills:

• Financial account management and invoice/payment processing (experience with QuickBooks is a plus).
• Real estate industry experience is a plus.
• Meeting and event planning and organization.
• Social media marketing platforms and strategies.

Education:

• High school or equivalent (Required)

Experience:

• Office Administrative: 2 years (Preferred)
• Real Estate: 2 years (Preferred)

Work Location: In person